PRIVACY POLICY
Joanna Randall Coaching operates as a sole trading business. We take data protection seriously and comply with the laws relating to the Data Protection Act 2018 as the UK’s implementation of the General Data Protection Regulation (GDPR).
We use data solely for our own purposes and will never share your information with third parties. We collect information to keep clients informed of updates, services, and relevant information they may wish to know. Our privacy policy is outlined below:
This privacy notice explains what to expect us to do with your personal information.
Contact details
What information we collect, use, and why
Lawful bases and your data protection rights
Where we get personal information from
How long we keep information
How to complain
Contact details
Telephone
07538 914018
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Addresses
Date of birth
Purchase or account history
Payment details (including card or bank information for transfers and direct debits)
Health information (including dietary requirements, allergies and health conditions)
Website user information (including user journeys and cookie tracking)
Information relating to compliments or complaints
We also collect or use the following special category information to provide services and goods, which requires additional protection due to sensitivity:
Health information
We collect or use the following information for the operation of customer accounts and guarantees:
Names and contact details
Addresses
Payment details
Purchase history
Account information, including registration details
Marketing preferences
For service updates or marketing purposes, we may collect or use:
Names and contact details
Addresses
Marketing preferences
Purchase or viewing history
Website and app user journey information
For dealing with queries, complaints or claims, we may collect:
Names and contact details
Address
Account information
Purchase or service history
Customer or client records
Lawful bases and data protection rights
Under UK data protection law, we must have a lawful basis for collecting and using your personal information. Which lawful basis applies may affect your rights — these are set out below:
Right of access – You can ask for copies of your personal information.
Right to rectification – You can ask us to correct or delete inaccurate or incomplete information.
Right to erasure – You can ask us to delete your personal information.
Right to restrict processing – You can ask us to limit how your information is used.
Right to object – You can object to the processing of your data.
Right to data portability – You can request that your information be transferred to another organisation or to you.
Right to withdraw consent – When consent is the lawful basis, you may withdraw it at any time.
We must respond to any rights request within one month. To exercise any of these rights, contact us via the details above.
Our lawful bases for collecting and using your data
To provide services and goods, our lawful bases are:
Consent – you have given permission after being fully informed.
Contract – the information is required to enter into or fulfil a contract.
The same lawful bases apply to:
Operating customer accounts and guarantees
Service updates and marketing
Managing queries, complaints or claims
Where we get personal information from
Directly from you
How long we keep information
We retain information indefinitely once a client has registered, but will delete any or all information upon request.
If you have concerns about our use of your personal data, you can make a complaint using the contact details above.
If you remain unhappy after raising your concern, you can complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website:https://www.ico.org.uk/make-a-complaint
Policy reviewed: 31 March 2026